Welcome to Upmega. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, services, and purchase furniture through our platform in Kenya.

1. Information We Collect

• Personal Information: Name, phone number, email address, and delivery address.
• Order Information: Products purchased, payment status, and order history.
• Device Data: IP address, browser type, and usage analytics.
• Communication Data: Messages sent via WhatsApp, email, or support channels.

2. How We Use Your Information

• To process and fulfill your orders.
• To communicate order updates via SMS, email, or WhatsApp.
• To improve our website, services, and user experience.
• To prevent fraud and ensure secure transactions.
• To provide customer support and after-sales services.

3. Data Storage & Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no online system is 100% secure.

4. Sharing of Information

We do not sell or rent your personal data. However, we may share information with:

• Delivery partners for order fulfillment.
• Payment processors (e.g., banks, M-Pesa integrations).
• Legal authorities when required by Kenyan law.

5. Cookies & Tracking Technologies

Our website uses cookies to improve user experience, analyze traffic, and personalize content. You may disable cookies in your browser settings, but some features may not function properly.

6. WhatsApp & Communication Consent

By using our platform, you consent to receiving order updates and promotional messages via WhatsApp, SMS, or email. You may opt out at any time.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, including legal, accounting, or reporting obligations.

8. Your Rights

• Request access to your personal data.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal obligations).
• Opt out of marketing communications.

9. Third-Party Services

We may use third-party services such as analytics tools, payment gateways, and delivery partners. These services have their own privacy policies.

10. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

11. International Transfers

Some data may be processed outside Kenya through secure cloud services, but we ensure adequate protection standards are maintained.

12. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated date.

13. Governing Law

This Privacy Policy is governed by the laws of the Republic of Kenya, including the Data Protection Act, 2019.

14. Contact Us

If you have questions about this Privacy Policy, contact us:

Email: support@upmega.co.ke
Phone: +254 700 422 699
Nairobi, Kenya